Politique de remboursement

Last Updated: January 16, 2026.

At Elirian, we design and source refined furniture and home decor meant to last. If something isn't right or a piece doesn't work for your space, this policy explains how returns, refunds, exchanges, damage claims, and warranties are handled. Our goal is to be clear, fair, and supportive while accounting for the realities of furniture logistics.

For assistance, contact support@elirian.com with your order number.

Quick Summary

  • Small in-stock items: Returnable within 30 days of delivery if unused and in original packaging

  • Large furniture items: May be returned within 30 days, but typically involve return freight and a restocking fee (15 - 25%)

  • Made-to-order & custom items: Final sale unless defective

  • Damaged or defective items:

    • Visible damage: report within 48 hours

    • Hidden damage: report within 7 days

  • Refunds: Processed after inspection, usually within 5 - 10 business days

1. Return Eligibility

Eligible

  • Small, in-stock decor and home items returned unused, unassembled, and in original packaging within 30 days.

  • Large furniture and oversized items returned within 30 days with prior approval.

Not Eligible

  • Made-to-order, custom, or personalized pieces (unless defective)

  • Clearance or final-sale items

  • Items that have been assembled, installed, altered, or show signs of wear

  • Items returned without suitable packaging for safe transit

If you're unsure whether your item qualifies, email support with photos and your order number.

2. How to Start a Return

  1. Email support@elirian.com with:

    • Order number

    • Item(s) to return

    • Reason for return

    • Photos are damaged or incorrect

  2. We'll issue a Return Merchandise Authorization (RMA) with instructions.
    Do not ship items back without an RMA.

  3. Small items should be shipped using a tracked carrier.

  4. Large items require coordinated freight return; we'll guide you through options and costs.

3. Return Shipping & Costs

  • Small items (change of mind): Customer pays return shipping

  • Large furniture: Customer typically pays return freight unless defective

  • Defective or incorrect items: Elirian covers return shipping and replacement costs

  • Original shipping fees: Non-refundable

  • International orders: Duties, VAT, and import taxes are non-refundable

4. Restocking Fees

  • Small items: No restocking fee if returned in resalable condition

  • Large furniture: Restocking fees generally range 15 - 25%, depending on condition, packaging, and logistics

  • Refused deliveries: Carrier fees and return costs may be deducted from the refund

Any applicable fees will be disclosed before the return is finalized whenever possible.

5. Damaged, Defective, or Incorrect Items

Visible Damage

Inspect upon delivery. Note damage on the carrier receipt, take photos, and contact support within 48 hours.

Hidden Damage

Report within 7 days of delivery with photos.

Resolution

We may offer:

  • Replacement parts

  • Repair

  • Full replacement

  • Refund

For large items, we often resolve issues with parts first to minimize disruption. If a return is required due to a defect, Elirian covers return shipping.

6. Refund Processing

Refunds are issued to the original payment method after inspection and approval. Processing typically takes 5 - 10 business days, with additional time depending on your bank or payment provider. Any deductions will be clearly itemized.

7. Exchanges

We do not offer direct exchanges. To receive a different item, please complete a return and place a new order.

8. Made-to-Order & Custom Items

All custom and made-to-order items are final sale unless defective. If a defect occurs, we will repair, replace, or refund as appropriate. Lead times and non-returnable status are always confirmed at purchase.

9. Warranties & Repairs

Many Elirian products include a limited manufacturer's warranty covering defects in materials and workmanship. Warranty terms vary by product. Contact support with photos and your order number for evaluation.

10. International Returns

Customs duties and taxes paid on the original order are not refundable by Elirian. Customers may be eligible to reclaim duties directly from local customs authorities. Return shipping for international orders is the customer's responsibility unless the return is due to our error.

11. Failed or Refused Deliveries

If a delivery is refused or fails due to an incorrect address or customer unavailability, carrier fees and return costs may be deducted from the refund. Contact us before refusing a delivery to avoid unnecessary charges.

12. Packaging & Safe Returns

Please retain and reuse the original packaging. Items damaged during return transit due to inadequate packaging may be refused or subject to additional deductions.

13. Trade & Wholesale Orders

Trade, wholesale, and hospitality orders may follow different return terms. Refer to your trade agreement or contact trade@elirian.com.

14. Disputes & Escalation

If you disagree with a return decision, reply to your support case to request escalation. Our operations team will review and respond within 5 business days.

15. Policy Updates

This policy may be updated periodically. The "Last updated" date reflects the current version. Significant changes affecting open orders will be communicated directly.