Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to real-time tracking updates. Tracking information may take 24 - 48 hours to appear after shipment, especially during peak periods. If you created an account at checkout, you can also view tracking details in your account dashboard.

Processing means your order has been received and is being prepared for shipment. Fulfilled means your order has been packed and handed off to the carrier. Delivered means the carrier has confirmed delivery to the address provided at checkout.

Orders can only be modified or canceled if they have not yet entered fulfillment. Once an order is processing or has shipped, changes are no longer possible. If you need to request an update, contact our support team as soon as possible with your order number and requested changes.

In some cases, a payment may be authorized but the order cannot be finalized due to inventory availability, verification checks, or billing information mismatches. When this happens, the authorization is automatically released by your bank and no funds are captured. You may try placing the order again or contact support for assistance.

Items may ship from different warehouses or production facilities to ensure the fastest and safest delivery possible. This can result in multiple shipments for a single order. You will receive a separate tracking number for each package once it ships.

Please check your shipping confirmation emails to see if your order was split into multiple shipments. If all packages have been marked as delivered and an item is still missing, contact support with your order number and the name of the missing item so we can investigate and assist.

If you would like to include a gift note or special request, contact our support team immediately after placing your order. We will do our best to accommodate your request if the order has not entered fulfillment. Please note that some items ship directly from our partners and may not support custom notes.

We use two primary shipping methods depending on the size, weight, and fragility of your item. Smaller items ship via parcel carriers such as UPS or FedEx. Larger or heavier items ship via truck delivery (curbside freight) with a scheduled delivery appointment.

Parcel shipments typically arrive within 6 - 12 calendar days after shipment. Truck deliveries for large or heavy items generally take 15 - 20 calendar days after shipment. Delivery timelines are estimates and may vary due to carrier conditions, weather, or destination.

Orders are usually processed within 1 - 3 business days before shipping unless otherwise stated on the product page. Processing time does not include transit time. Once your order ships, you will receive a confirmation email with tracking details.

Curbside delivery means the carrier delivers your item to the curb, driveway, or nearest accessible point outside your home. The carrier does not bring items inside, assemble furniture, or remove packaging unless upgraded delivery services were selected at checkout.

Yes. For truck deliveries, the freight carrier or their scheduling partner will contact you to arrange a delivery appointment. Someone must be available during the agreed delivery window to receive and inspect the item.

Some items may offer upgraded delivery options such as inside delivery, room-of-choice placement, or white-glove service at checkout for an additional fee. Availability varies by item and location.

Please inspect your delivery as soon as it arrives. For freight deliveries, inspect the packaging before the carrier leaves and note any visible damage on the delivery receipt. Retain all packaging until you confirm the item is in good condition.

Delivery timelines are estimates and delays can occur due to weather, carrier capacity, or transit issues. If your order appears delayed beyond the estimated timeframe, contact support with your order number and we’ll assist with an update.

Customers are responsible for providing an accurate and accessible delivery address. If a delivery fails due to incorrect address information, restricted access, or missed appointments, additional re-delivery or storage fees may apply.

We ship to many international destinations. International orders may be subject to customs duties, taxes, or brokerage fees, which are the responsibility of the recipient. Delivery timelines may vary based on customs processing.

To start a return, email support@elirian.com with your order number, the item(s) you wish to return, the reason for the return, and photos if the item is damaged or incorrect. Do not ship items back without receiving a Return Merchandise Authorization (RMA) from our support team.

Eligible returns include in-stock, non-custom items returned unused, unassembled, and in their original packaging within 30 days of delivery. Large furniture or freight items require prior approval and coordination with our team.

Made-to-order, custom, or personalized items, clearance or final-sale items, items that have been assembled, installed, used, or altered, and items returned without safe packaging are not eligible for return.

Return shipping is typically the customer’s responsibility for non-defective items. Elirian covers return shipping for damaged or incorrect items. Original shipping fees and international duties are non-refundable.

Small items returned in resalable condition usually have no restocking fee. Large or freight-delivered items may incur a restocking fee of 15 - 25% depending on item condition, packaging, and logistics. Refused deliveries without prior coordination may also incur return fees.

Refunds are processed to the original payment method after we receive and inspect your return. This typically takes 5 -10 business days. Additional time may be required for your bank or payment provider to post the refund. Any deductions for restocking or return freight will be clearly itemized.

For visible damage, report within 48 hours of delivery. For hidden damage discovered after unpacking, report within 7 days. We will coordinate repair, replacement parts, a full replacement, or a refund depending on the situation. Freight return shipping for defective items is covered by Elirian.

We do not offer automatic exchanges. To receive a different item, initiate a return for the original item and place a new order. For defective items, replacement parts or items may be sent without requiring the return of the defective part first.

All made-to-order, bespoke, or custom items are final sale unless defective on arrival. If defective, report within 48 hours (visible) or 7 days (hidden) and we will repair, replace, or refund as appropriate. Lead times and non-returnable status are always confirmed at purchase.

Customs duties and import taxes are not refundable by Elirian. Customers are responsible for return shipping, duties, and taxes unless the return is due to a defect or shipping error on our part. Contact support for guidance and cost estimates.

Inspect your delivery immediately upon arrival. For visible damage, note it on the carrier’s delivery receipt, take photos of the item and packaging, and contact support@elirian.com within 48 hours of delivery. We will guide you through repair, replacement, or refund options.

If damage is discovered after unpacking, report it to support within 7 days of delivery, including photos and your order number. We will assess the damage and provide instructions for repair, replacement, or refund as appropriate.

Include your order number, item name or SKU, clear photos showing the damage or defect, and any relevant packaging images. The more detail you provide, the faster we can resolve the issue.

For small items, we may request the return of the item. For large or freight-delivered items, we often send replacement parts or arrange repair without requiring the full item to be returned. Our support team will provide specific instructions based on your case.

Elirian covers all return shipping costs, freight pickup, or replacement shipping for damaged or defective items. You will not be charged for repairs or replacements related to shipping damage or manufacturer defects.

Once we receive your report and photos, our support team will assess the situation and provide next steps within 1–3 business days. Resolution may involve replacement parts, repair, full replacement, or a refund. Large or custom items may require additional lead time for parts or shipping.

Check if your order was split into multiple shipments. If all packages have been delivered and an item is still missing, contact support with your order number and the missing item’s details. We will verify and arrange a replacement or refund if necessary.

We prioritize damaged or defective items and will provide the fastest resolution possible. While we cannot guarantee same-day delivery of replacements, we will communicate estimated timelines and next steps promptly.

Made-to-order products are crafted or assembled specifically for you based on your selections, including size, finish, color, or personalization. These items are not held in inventory and are produced once your order is confirmed.

All made-to-order and custom items are final sale and cannot be returned for a change of mind. Returns are only accepted if the item arrives damaged or defective. Please review all specifications and product details carefully before placing your order.

If a made-to-order or custom item arrives with visible damage, report it within 48 hours of delivery. For hidden damage discovered after unpacking, report it within 7 days. We will coordinate repair, replacement parts, or a full replacement at no cost to you.

Email support@elirian.com with your order number, item details, and photos showing the damage or defect. Our team will evaluate the issue and provide instructions for next steps, including parts replacement or full item replacement.

Changes are only possible if the order has not entered production. Once production has started, modifications cannot be made. Contact support immediately if you need to request a change, and we will confirm whether it can be accommodated.

Production lead times vary by product and complexity. Estimated production times are provided on the product page or confirmed at checkout. Shipping timelines begin after production is complete, and you will receive tracking information when your order ships.

Custom items are often shipped directly from our production facilities and may require freight delivery. Delivery appointments may be scheduled, and oversized items may involve additional handling requirements. Our support team will guide you through the shipping process.

Yes. Custom and made-to-order items are covered by the same limited manufacturer warranty as standard products, covering defects in materials and workmanship. Contact support for warranty claims and repair or replacement instructions.

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and JCB. We also support PayPal, Apple Pay, Google Pay, and Klarna for eligible purchases. Payment information is processed securely and encrypted for your protection.

Your payment is typically authorized at checkout and captured once your order enters fulfillment. For pre-orders or made-to-order items, the payment may be captured once production begins. You will receive an email confirmation when your payment has been processed.

Orders shipped within the United States may include applicable state and local sales taxes. International orders may be subject to customs duties, import taxes, and brokerage fees, which are the responsibility of the recipient. Elirian does not refund duties paid to local customs authorities.

Discount codes and promotions must be applied at checkout. Only one promotion can be used per order unless otherwise stated. Some items, such as clearance, final-sale, or custom products, may be excluded from promotions.

Discount codes may not apply if the code is expired, not valid for the selected item, or has minimum purchase requirements. Ensure the code is entered exactly as provided. If you believe the code should be valid, contact support for assistance.

In general, promotions cannot be combined unless explicitly stated. Only one discount or promotion is applied per order at checkout. Certain bundles or sets may have separate promotional rules outlined on the product page.

Payments can be declined due to insufficient funds, incorrect billing information, or restrictions on your card. Please verify your card details or try an alternative payment method. If issues persist, contact your bank or our support team for assistance.

Yes. Elirian gift cards can be applied during checkout as full or partial payment. Gift cards cannot be redeemed for cash and cannot be combined with other promotions unless otherwise specified.

Financing or installment options may be available through third-party providers such as Klarna. Eligibility is determined at checkout, and terms vary by provider. All installment or financing agreements are managed by the provider, not Elirian.

Many of our furniture pieces require partial assembly. Assembly instructions and hardware are included in the package. Please follow the instructions carefully to ensure proper setup. Some large or custom items may require professional assembly, which can be arranged separately.

Assembly instructions are provided with every item. For small items, instructions include step-by-step illustrations. For large or complex items, detailed diagrams and part lists are included. If you encounter difficulties, contact support for guidance or clarification.

Basic tools required for assembly, such as Allen wrenches or screws, are included with most products. Additional tools may be required for certain items and are specified in the assembly instructions.

Dust regularly with a soft, dry cloth. Avoid placing furniture in direct sunlight or near heat sources. Use coasters or mats to prevent water rings and scratches. For deep cleaning, use a manufacturer-recommended wood cleaner.

Vacuum regularly using a soft brush attachment. Blot spills immediately with a clean, dry cloth. Avoid harsh chemicals, and follow the care instructions provided with your specific upholstery fabric.

Use a soft cloth and gentle cleaning solutions recommended for the specific material. Avoid abrasive pads or harsh chemicals that may damage the surface. Follow manufacturer guidelines included with the product for the best results.

If any hardware, screws, or assembly components are missing, contact support@elirian.com with your order number and the missing part details. We will ship the required parts promptly.

Professional assembly may be arranged separately for certain large or complex items. Contact support to inquire about options, pricing, and availability in your area.

Always lift furniture with assistance and avoid dragging items across floors to prevent damage. Use protective padding when transporting items. Disassembling large pieces before moving is recommended to prevent scratches or structural damage.

Yes. Most furniture, lighting, and home décor items include a limited manufacturer warranty covering defects in materials and workmanship. Warranty duration varies by product. Check the product page or included warranty card for specific coverage details.

The warranty covers manufacturing defects such as broken components, structural issues, or faulty materials. It does not cover damage caused by misuse, normal wear and tear, improper assembly, or accidents.

Email support@elirian.com with your order number, product details, photos of the defect, and a description of the issue. Our support team will evaluate the claim and provide instructions for repair, replacement parts, or a full replacement.

For small items, we may request a return of the defective product. For large or freight-delivered items, we often provide replacement parts or repair instructions without requiring a full return. Our support team will guide you based on the specific product and defect.

Elirian covers all shipping costs associated with warranty repairs or replacement parts. You will not be charged for shipping related to covered defects or manufacturer issues.

Resolution time varies depending on the product, defect, and availability of parts. Once your claim is evaluated, our support team will provide estimated timelines for repairs or replacements. Large or custom items may require additional lead time.

Yes. In many cases, we provide replacement parts to quickly resolve defects or damage. This avoids the need to return the full product and minimizes disruption in your home.

Yes. Custom and made-to-order products are covered by the same limited manufacturer warranty for defects in materials and workmanship. Warranty claims for these items follow the same reporting and resolution process as standard products.

Contact support@elirian.com immediately with photos and details. We will provide guidance or send replacement parts as needed to ensure proper fit and function.