Refund policy

Last updated: January 16, 2026

At Elirian, we design and source refined furniture and home decor meant to be lived with for years, not seasons. If a piece doesn't feel right in your space, or something arrives less than perfect, this policy explains exactly how returns, refunds, exchanges, damage claims, and warranties are handled, clearly and fairly, with the realities of furniture logistics in mind.

For any questions, reach us at support@elirian.com with your order number.

Quick Summary

1. Reporting Damaged Items

Please inspect your delivery as soon as it arrives.

• Visible damage: note it on the carrier receipt, photograph it, and contact us within 48 hours of delivery.
• Hidden damage (not apparent until unpacking or assembly): contact us within 7 days of delivery with photos.

Please keep the item, its packaging, and boxes until your claim is resolved; this helps us process a replacement or repair quickly. Claims reported after these windows may fall outside our standard resolution options.

2. Return Eligibility

Eligible for return

• Small, in-stock decor and home items, unused, unassembled, and in original packaging, within 30 days of delivery
• Large furniture and oversized items, within 30 days of delivery, with prior approval from our team

Not eligible for return

• Made-to-order, custom, or personalized pieces (unless defective)
• Clearance or final-sale items
• Items that have been assembled, installed, altered, or show signs of wear
• Items without packaging suitable for safe return transit

Not sure if your piece qualifies? Email us with photos and your order number, and we'll help you figure it out.

3. Starting a Return

1. Email support@elirian.com with your order number, the item(s) you'd like to return, your reason for the return, and photos if the item arrived damaged or incorrect.
2. We'll issue a Return Merchandise Authorization (RMA) with full instructions. Please don't ship anything back without one.
3. Small items should be shipped back using a trackable carrier.
4. Large items require coordinated freight return; we'll walk you through the options and costs.

4. Return Shipping & Costs

• Small items, change of mind: customer covers return shipping
• Large furniture, change of mind: customer typically covers return freight
• Defective or incorrect items: Elirian covers return shipping and replacement costs
• Original shipping fees: non-refundable
• International orders: duties, VAT, and import taxes are non-refundable

5. Restocking Fees

• A restocking fee of up to 25% applies to all returned items, depending on item condition, packaging, and return logistics
• Restocking fees are waived for defective or incorrect items
• Refused deliveries: carrier fees and return costs may be deducted from your refund

Any applicable fees will be disclosed before your return is finalized, whenever possible.

6. Resolving Damaged, Defective, or Incorrect Items

Once we receive your report (see Section 1), we'll offer one of the following:

• Replacement parts
• Repair
• Full replacement
• Refund

For large furniture, we often resolve issues with replacement parts first, to get you settled in faster. If a return is required due to a defect, Elirian covers the return shipping.

7. Refund Processing

Refunds are issued to your original payment method after inspection and approval, typically within 5 to 10 business days. Your bank or payment provider may require additional time to post the funds. Any deductions will be clearly itemized.

8. Exchanges

We don't currently offer direct exchanges. To receive a different item, please complete a return and place a new order.

9. Made-to-Order & Custom Items

All made-to-order and custom items are final sale unless they arrive defective, in which case we'll repair, replace, or refund as appropriate. Lead times and the final-sale status of your piece are always confirmed at the time of purchase.

10. Warranties & Repairs

Many Elirian pieces include a limited manufacturer's warranty covering defects in materials and workmanship. Warranty terms vary by product, contact support with photos and your order number for evaluation.

11. International Returns

Customs duties and taxes paid on your original order aren't refundable by Elirian, though you may be able to reclaim them directly through your local customs authority. Return shipping for international orders is the customer's responsibility, unless the return is due to our error.

12. Failed or Refused Deliveries

If a delivery is refused, or fails due to an incorrect address or unavailability, carrier fees and return costs may be deducted from your refund. If you anticipate an issue, please contact us before refusing delivery so we can help avoid unnecessary charges.

13. Packaging for Safe Returns

Please retain and reuse the original packaging whenever possible. Items damaged in return transit due to inadequate packaging may be refused or subject to additional deductions.

14. Trade & Wholesale Orders

Trade, wholesale, and hospitality orders may follow different return terms. Refer to your trade agreement or contact trade@elirian.com.

15. Disputes & Escalation

If you disagree with a return decision, reply to your support case to request an escalation. Our operations team will review and respond within 5 business days.

16. Policy Updates

This policy may be updated periodically. The "Last updated" date above reflects the current version. Any significant changes affecting open orders will be communicated to you directly.

Elirian 1007 N Orange St. 4th Floor, Suite #5810 Wilmington, Delaware, 19801, United States

Email: support@elirian.com Phone/WhatsApp: +1 (917) 409-8598 Hours: 9:00 am to 6:00 pm EST